Welcome to the Zemido FAQ page. Here you'll find answers to the most common questions about our products, delivery, returns, and customer support. If you need further assistance, our team is always here to help.
How Long Does Delivery Take?
Our estimated delivery times are as follows:
- Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
- Shipping time: 6–9 business days (Monday–Friday)
- Total estimated delivery: 7–11 business days
Please note that these are estimated timeframes and may vary slightly due to courier delays or busy periods. For more details, please refer to our Shipping Policy.
Do You Offer Free Shipping?
Yes, we offer free shipping on all orders within the United States, unless stated otherwise during checkout.
Where Is Zemido Based?
Zemido operates as an online-only store. Our business address is:
Hendrik Marsmanlaan 132 2624 TM Delft Netherlands
We currently serve customers in the United States.
What If My Item Arrives Damaged or Incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Email: support@zemido.com Phone: +31 6 51163988
Please include clear photos of the issue so we can resolve it as quickly as possible.
Can I Cancel My Order?
If your order has not yet been processed, you may request a cancellation by contacting us as soon as possible.
Once an order has been dispatched, cancellation is no longer possible and the return process will apply.
What Is Your Return Policy?
You have the right to return your order within 14 days of delivery.
- Items must be unworn and in original condition
- Returns must be sent using a tracked shipping method
Full details can be found in our Refund and Return Policy.
When Will I Receive My Refund?
After your return has been received and inspected:
- Approved refunds are processed within 10 business days
- Refunds are issued to the original payment method
- Your payment provider may take additional time to complete the transaction
How Can I Contact Customer Support?
Our support team is available to assist you:
Email: support@zemido.com Phone: +31 6 51163988
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond within 1–2 business days.
Do You Ship Internationally?
At this time, we only deliver to customers within the United States.
Do You Have a Physical Store?
No, Zemido operates exclusively online and does not have a physical retail location.
Can I Place Bulk or Business Orders?
For wholesale or bulk inquiries, please contact us at: support@zemido.com
How Can I Track My Order?
Once your order has been dispatched, you will receive a tracking number via email.
Please note:
- Tracking updates may take 24–72 hours to appear
- Delivery progress can be monitored using the provided tracking information
Contact Information
- Website: zemido.com
- Business Name: Jasko E-commerce
- Business Address: Hendrik Marsmanlaan 132, 2624 TM Delft, Netherlands
- Email: support@zemido.com
- Phone: +31 6 51163988
- Dutch Chamber of Commerce (KvK): 92572367
- Dutch VAT Number: NL004962297B43
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 1–2 business days.